Skip to main content
Every department head should have a "shadow" ready to take over. If you cannot take a holiday without a crisis, you have failed as a manager.
In an era dominated by Revenue Management Systems (RMS), AI-driven chatbots, and influencer marketing, one might assume a book written years ago would be obsolete. However, Venison’s work endures because it focuses on the human element of hospitality. Technology changes, but human nature does not. Guests still want to feel valued, staff still need leadership, and a hotel still runs on the backbone of service. 100 Tips for Hoteliers Peter Venison pdf
If a guest comes to breakfast alone with a newspaper, the staff’s only words should be "Good morning" and "Your coffee." Do not interrupt. Introverts pay the same rate as extroverts. Every department head should have a "shadow" ready