T=C+R+IScap T equals the fraction with numerator cap C plus cap R plus cap I and denominator cap S end-fraction
Audit your emails. Are you using "I" or "We" more than "You"? The Trusted Advisor suggests a 2:1 ratio of "You" to "I". trusted advisor book
If you are searching for a summary before you buy, here are the three paradigm shifts the book forces you to make: T=C+R+IScap T equals the fraction with numerator cap
T=C+R+IScap T equals the fraction with numerator cap C plus cap R plus cap I and denominator cap S end-fraction
Audit your emails. Are you using "I" or "We" more than "You"? The Trusted Advisor suggests a 2:1 ratio of "You" to "I".
If you are searching for a summary before you buy, here are the three paradigm shifts the book forces you to make: