| Issue | Solution | | :--- | :--- | | | Reset your password via the diocesan Self-Service Portal. Ensure Caps Lock is off. | | Page fails to load | Clear browser cache. Use Chrome or Edge (Internet Explorer is deprecated). | | Student records missing | Check your Class/Group Access permissions with your Principal or System Admin. | | Slow performance | Try accessing during off-peak hours (avoid 9:00 AM – 9:30 AM). |