Avant de télécharger ou de rédiger un exemple, il est crucial de comprendre l'esprit de la version 2015 de la norme. Contrairement aux versions précédentes (notamment la version 2008), l'ISO 9001:2015 est moins prescriptive sur la forme.
We use the method to map our 6 core processes:
| Objective | Target | Responsible | Deadline | Monitoring | | :--- | :--- | :--- | :--- | :--- | | Reduce customer complaints | < 2 per month | Sales Mgr | 12/2025 | Monthly report | | On-time delivery rate | > 98% | Ops Mgr | 06/2025 | Weekly dashboard | | Supplier defect rate | < 1% | Purchasing | 12/2025 | Quarterly review |
Internal: meetings, email, intranet. External: customer portals, reports.
When changes occur (new machinery, software, staff), we evaluate the purpose, integrity of the QMS, resource reallocation, and responsibility distribution before implementation.
