Technical skills can be taught, but the innate desire to take care of others is much harder to instill. Guidara emphasizes hiring people who find genuine joy in making others happy. 3. Precision vs. Presence
His memoir-cum-business guide is not just a retelling of accolades; it is a manual on how to make people feel seen.
In most companies, the manager solves the problem. At EMP, the porter had the authority to comp a drink or send out a free course. Guidara writes that you don't create a culture of hospitality by issuing memos; you create it by trusting the people who actually interact with the guests.
Technical skills can be taught, but the innate desire to take care of others is much harder to instill. Guidara emphasizes hiring people who find genuine joy in making others happy. 3. Precision vs. Presence
His memoir-cum-business guide is not just a retelling of accolades; it is a manual on how to make people feel seen. Unreasonable Hospitality by Will Guidara EPUB
In most companies, the manager solves the problem. At EMP, the porter had the authority to comp a drink or send out a free course. Guidara writes that you don't create a culture of hospitality by issuing memos; you create it by trusting the people who actually interact with the guests. Technical skills can be taught, but the innate