| | Why It’s Wrong | | :--- | :--- | | Confusing the barcode number with the serial number | The barcode contains many numbers. Look specifically for “S/N” or “Serial,” not the UPC product code. | | Using the Remote Control Unit (RCU) code | The number inside the battery compartment of your remote is for pairing the remote, not the decoder. | | Reading the power adapter label | The sticker on the black power brick is for the power supply, not the decoder. | | Typing “O” instead of “0” (zero) | Serial numbers rarely use the letter O; use zero. Similarly, avoid confusion between 5 and S, or 8 and B. |
If your decoder uses a removable smart card (the size of a credit card inserted into the front or side), the smart card number is often used as the decoder’s serial number for subscription purposes. how to find startimes decoder serial number
Without this number, a technician cannot remotely identify your decoder on the Startimes network. In short: | | Why It’s Wrong | | :---
If you have the box but the label is smudged, use your phone camera with magnification to read the tiny text. | | Reading the power adapter label |
You can link your decoder to the StarTimes ON app using this number to watch TV on your phone for free.
However, for many users, locating this string of numbers and letters can be surprisingly frustrating. Is it on the box? Is it on the sticker at the back? Is it hidden in the system menus?