With the rise of remote work, phone skills are more vital than ever. The course likely covers how to handle bad connections, how to spell names out loud using the phonetic alphabet, and how to leave professional voicemails.
Resources like the Everyday Business English series are designed specifically for these scenarios. They move away from grammar theory and focus on functional language—the phrases, idioms, and structures that native speakers actually use from 9 to 5. With the rise of remote work, phone skills
Vocabulary for entertaining clients and informal office chat. With the rise of remote work
The dialogues, originally on CD, are often hosted alongside the text, acting as models for speaking. Study Aids: originally on CD
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