Upon launching Autodata software, the application fails to recognize the connected USB dongle. The system displays an error indicating that the current hardware’s information does not correspond with the data stored on the dongle. The software does not proceed to the main interface.

If you have completed Steps 1-4 and are still seeing "The hardware information does not match" , you must contact Autodata support. Do not feel embarrassed—this is a common issue.

Autodata often requires specific system locales. If your Windows "Region" or "Format" settings aren't set to English (United States) or English (United Kingdom) , the license check may fail.

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Lavanya

Lavanya

Seasoned blogger with over 10 years of experience. Highly knowledgeable in phone hardware, software and networking.