^new^ | Webrtc Zscaler

If users are complaining about calls failing:

Even with bypasses, issues persist. Here is a Zscaler-WebRTC troubleshooting checklist.

To ensure high-quality communication, administrators should implement the following configurations: Troubleshooting WebRTC Connection Issues webrtc zscaler

Zscaler, on the other hand, operates as a forward proxy. To inspect traffic, Zscaler terminates the SSL/TLS connection, looks inside, and re-encrypts it.

: Inspecting encrypted media packets adds processing delay without providing security value, as the data itself is non-executable. Optimization Strategies for WebRTC and Zscaler If users are complaining about calls failing: Even

Microsoft Teams is a WebRTC-based application (or its proprietary precursor, but it behaves like WebRTC). Microsoft provides specific guidance for Zscaler customers.

Are you currently debugging WebRTC issues on Zscaler? Check your STUN server reachability first—that is usually the culprit. Microsoft provides specific guidance for Zscaler customers

Use Zscaler’s to identify the application (e.g., "Zoom Media") rather than just the IP. Once Zscaler recognizes the traffic as WebRTC via App Signatures, it can intelligently steer it around the inspection engine.