Gladwell introduces the "Matthew Effect" (named after the biblical verse), which explains how those who are successful are most likely to be given the kinds of special opportunities that lead to further success.
In the 1990s, Korean Air had a disastrously high rate of plane crashes. Gladwell dissects these events not as mechanical failures, but as failures of cultural communication. He introduces the concept of "Power Distance"—a term from Dutch psychologist Geert Hofstede—which measures how much a specific culture respects hierarchy. Outliers- The Story of Success.zip