: Measuring satisfaction alongside traditional profit/revenue targets. Process & Competence
While the handbook reviews various frameworks, Mike Bourne’s specific contribution to the field revolves around the process of performance management, rather than just the metrics . His work emphasizes that a dashboard full of KPIs (Key Performance Indicators) is useless without a management system to act upon them. handbook of corporate performance management bourne
Moving Beyond Metrics: Key Insights from Bourne’s Handbook of Corporate Performance Management here is a phased implementation plan.
Bourne organizes the book around a practical, iterative cycle: handbook of corporate performance management bourne
You have bought the book. Now what? Based on Bourne’s guidelines, here is a phased implementation plan.