If you have older Samsung drivers installed, go to Control Panel > Programs and Features and uninstall them to avoid conflicts.
One of the most common complaints is plugging the phone in to copy photos or videos, only to find the folder empty or the device inaccessible. This usually happens because the generic Windows MTP driver is corrupted or incompatible with the specific hardware configuration of the A04e. Installing the official Samsung drivers resolves this instantly. SAMSUNG Galaxy A04e Drivers Download