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Avaya Jtapi Programmer 39-s Guide ((link)) Direct

Set java.library.path to the folder containing these files.

The AES server then converts these into ASAI messages , which are sent to the Avaya Communication Manager (CM) to execute the actual telephony commands. avaya jtapi programmer 39-s guide

When a call arrives, your CallObserver receives a CallActiveEvent or RingingEvent . Set java

public void monitorAgent(Provider provider, String agentID) // Get the agent terminal TsapiTerminal term = (TsapiTerminal) provider.getTerminal(agentID); avaya jtapi programmer 39-s guide