When an employee is underperforming, HR can use the logs to differentiate between a skills gap and a discipline issue. For instance, if a sales rep claims they have been calling clients but Refog 7.3 shows 6 hours of YouTube, the intervention becomes data-driven.
Agent shows "Offline" in Admin Console. Solution: Verify that port 80 (or a custom port defined during setup) is open on the employee’s firewall. Windows Defender often blocks the Refog service. Refog Employee Monitor 7.3 Full