Sometimes, running recover_admin_password.bat results in an error like "Failed to connect to database" or "Access denied." Here is how to fix that.
UPDATE SEM5_USER SET PASSWORD = '5f4dcc3b5aa765d61d8327deb882cf99' WHERE USER_ID = 1; COMMIT; symantec endpoint protection manager reset admin password
Resetting the password is not the end of the story. You must address the following to ensure your security posture remains intact. Sometimes, running recover_admin_password
for the account. For domain or limited administrators, also provide the domain name. Temporary Password symantec endpoint protection manager reset admin password