In negotiation theory, a Black Swan is a piece of unknown information that, once known, changes everything. In his FBI career, a Black Swan might be finding out that a bank robber is actually trying to get money to save a dying relative.
In the MasterClass "The Art of Negotiation," former FBI negotiator Chris Voss teaches tactical empathy and high-stakes communication strategies designed for everyday application. Key techniques include mirroring, labeling emotions, using calibrated open-ended questions, and leveraging the power of "No" to uncover hidden information, or "Black Swans," that influence outcomes. For more details, visit MasterClass MasterClass MasterClass MasterClass - Chris Voss - The Art of Negotiati...
Before you say a single word, you must control your voice. Voss identifies three main tones: In negotiation theory, a Black Swan is a