Open and connect to the ServiceDesk Plus database. Run the same query: DELETE FROM AaaAccBadLoginStatus; 4. Resetting the Admin Password
To ensure you never lose access to SDP:
Add to conf/logging.properties :
If the SDP admin account is a member of “Protected Users” group in AD, Kerberos constraints may cause failed ticket requests, which can be misinterpreted as bad password attempts. manageengine servicedesk plus admin account locked