Laptop Users: Go to the support page for your specific model (Dell, HP, Lenovo, etc.) and look under the "Chipset" category. Common Troubleshooting Fixes

Windows 10 64-bit , the Universal Serial Bus (USB) controller drivers are generally included "in-box" by Microsoft, meaning they should install automatically. If you see a yellow exclamation mark or a "Missing Driver" error in Device Manager , follow this guide to resolve it. HP Support Community Method 1: Automatic Update via Device Manager

| Issue | Likely Cause | 64-bit Fix | |-------|--------------|-------------| | | Corrupt driver stack or power management conflict | Run Device Manager → right-click USB Root Hub → Uninstall → Scan for hardware changes. Also disable “Allow the computer to turn off this device” in power management tab. | | Code 43 (USB controller failed) | Hardware conflict or damaged XHCI driver | Boot to safe mode, delete C:\Windows\System32\drivers\usbxhci.sys , then reboot. Windows will restore it. For AMD systems, install the latest chipset driver (not just GPU driver). | | USB devices keep disconnecting | Aggressive USB selective suspend | Go to Power Options → Change plan settings → Change advanced power settings → USB settings → USB selective suspend → Disabled . | | Blue screen: DRIVER_POWER_STATE_FAILURE | Incompatible legacy USB 3.0 driver | Remove any Fresco Logic or Etron driver; use Microsoft’s inbox driver instead. | | No USB 3.0 speed (only 2.0) | Missing XHCI handoff in BIOS or wrong driver | Check BIOS: Enable XHCI Handoff, disable Legacy USB Support. Then reinstall Microsoft USB 3.0 driver via Device Manager. |

Testing on an with a Samsung T7 Shield 1TB SSD:

Universal Serial Bus Controller Driver Windows 10 64 Bit __top__

Laptop Users: Go to the support page for your specific model (Dell, HP, Lenovo, etc.) and look under the "Chipset" category. Common Troubleshooting Fixes

Windows 10 64-bit , the Universal Serial Bus (USB) controller drivers are generally included "in-box" by Microsoft, meaning they should install automatically. If you see a yellow exclamation mark or a "Missing Driver" error in Device Manager , follow this guide to resolve it. HP Support Community Method 1: Automatic Update via Device Manager

| Issue | Likely Cause | 64-bit Fix | |-------|--------------|-------------| | | Corrupt driver stack or power management conflict | Run Device Manager → right-click USB Root Hub → Uninstall → Scan for hardware changes. Also disable “Allow the computer to turn off this device” in power management tab. | | Code 43 (USB controller failed) | Hardware conflict or damaged XHCI driver | Boot to safe mode, delete C:\Windows\System32\drivers\usbxhci.sys , then reboot. Windows will restore it. For AMD systems, install the latest chipset driver (not just GPU driver). | | USB devices keep disconnecting | Aggressive USB selective suspend | Go to Power Options → Change plan settings → Change advanced power settings → USB settings → USB selective suspend → Disabled . | | Blue screen: DRIVER_POWER_STATE_FAILURE | Incompatible legacy USB 3.0 driver | Remove any Fresco Logic or Etron driver; use Microsoft’s inbox driver instead. | | No USB 3.0 speed (only 2.0) | Missing XHCI handoff in BIOS or wrong driver | Check BIOS: Enable XHCI Handoff, disable Legacy USB Support. Then reinstall Microsoft USB 3.0 driver via Device Manager. |

Testing on an with a Samsung T7 Shield 1TB SSD: